FAQ

Frequently Asked Questions

(For the Schiphol Experience FAQ click here)

(For the Amsterdam Light Festival 2018 - 2019 FAQ click here)

General

How far in advance do I need to be present?

• You need to be present at your departure location at least 30 min. in advance.

From which dock do the cruises depart?

• From the dock at Prins Hendrikkade 25.

Can I also make a reservation by phone?

• No, unfortunately, you can only book online or in the shops.

I have lost something at Lovers Canal Cruises who can I contact?

•  We collect lost items in iLost. Click here to see whether your item was found.

Bookings and Reservations

I want to change the date and/or time of my reservation. Is that possible?

• Yes, that is possible. Depending on availability, you can change your reservation. Please contact our service desk at +31 (0)20 530 10 90.
  

  Opening hours reservations:

  Monday till Friday
  8:00 to 18:00 

  Saturday and Sunday
  10:00 to 17:00

From what till what age is the children price valid?

• 0 up to and including 3 years: free of charge
  4 up to and including 13 years: child price
  At the age of 14, an adult price will apply

Do I need to print my e-ticket?

• Yes, if you buy a ticket online or have a voucher, you must bring this printed out to the kiosk.

I have a discount code. Where can I enter this?

• After you have selected the date, time and amount of tickets, the voucher code can be entered in the cart. 

On board

Is there heating on board?

• Yes, our boats are heated.

Is there a bar on board?

• No there is no bar on board.

Can I take a stroller/wheelchair on board?

• Our boats are accessible to disabled people when they can walk the two steps in and out of the boat. A wheelchair/stroller can't be taken on board. The wheelchair/stroller can be safely placed on the quayside. 

Can I bring my dog on board?

• No, unfortunately, dogs are not allowed on board (with the exception of guide dogs)

Can I bring food/drinks on board?

• No, food and drinks are not allowed on board (except for the cater cruises)

Complaints

• Please send an email to info@lovers.nl with your complaint or call the service desk on +31 (0)20 530 10 90.

• Unresolved complaints by consumers about digitally purchased products on Lovers.nl can be resolved through the Online Dispute Resolution.