FAQ

Frequently Asked Questions

(For the Schiphol Experience FAQ click here)

(For the Amsterdam Light Festival 2019 - 2020 FAQ click here)

General

How far in advance do I need to be present?

  • You need to be present at your departure location at least 30 min. in advance.

From which dock do the cruises depart?

  • From the dock at Prins Hendrikkade 25.

Can I also make a reservation by phone?

  • No, unfortunately, you can only book online or in the shops.

I have lost something at Lovers Canal Cruises who can I contact?


Bookings and Reservations

I want to change the date and/or time of my reservation. Is that possible?

  • Yes, that is possible. Depending on availability, you can change your reservation. You can do this through the following link: Self-rebook.
    If you would like to speak to someone, please contact our service desk at +31 (0)20 530 10 90.

    Opening hours reservations:

    Monday till Friday
    8:00 to 18:00 

    Saturday and Sunday
    10:00 to 17:00

From what till what age is the children price valid?

  • 0 up to and including 3 years: free of charge
    4 up to and including 13 years: child price
    At the age of 14, an adult price will apply

Do I need to print my e-ticket?

  • Yes, if you buy a ticket online or have a voucher, you must bring this printed out to the kiosk.

I have a discount code. Where can I enter this?

  • After you have selected the date, time and amount of tickets, the voucher code can be entered in the cart. 

On board

Is there heating on board?

  • Yes, our boats are heated.

Is there a bar on board?

  • No there is no bar on board.

Can I take a stroller/wheelchair on board?

  • Our boats are accessible to disabled people when they can walk the two steps in and out of the boat. A wheelchair/stroller can't be taken on board. The wheelchair/stroller can be safely placed on the quayside. 

Can I bring my dog on board?

  • No, unfortunately, dogs are not allowed on board (with the exception of guide dogs)

Can I bring food/drinks on board?

  • No, food and drinks are not allowed on board (except for the cater cruises)

Complaints

I have a complaint what should I do?
  • Please send an email to info@lovers.nl with your complaint or call the service desk on +31 (0)20 530 10 90.
 I am not satisfied with the solution of my complaint. What should I do?