FAQ

Frequently Asked Questions


General

How far in advance do I need to be present?

  • You need to be present at your departure location at least 30 min. in advance.

From which dock do the cruises depart?

  • From the dock at Prins Hendrikkade 25.

Can I also make a reservation by phone?

  • No, unfortunately, you can only book online or in the shops.

Lost & found objects


Bookings and Reservations

I want to change the date and/or time of my reservation. Is that possible?

  • Yes, that is possible. Depending on availability, you can change your reservation. Please contact our service desk at +31 (0)20 530 10 90.

    Opening hours reservations:

    Monday till Friday
    8:00 to 18:00 

    Saturday and Sunday
    10:00 to 17:00

From what till what age is the children price valid?

  • 0 up to and including 3 years: free of charge
    4 up to and including 13 years: child price
    At the age of 14, an adult price will apply

Do I need to print my e-ticket?

  • Yes, if you buy a ticket online or have a voucher, you must bring this printed out to the kiosk.

I have a discount code. Where can I enter this?

  • After you have selected the date, time and amount of tickets, the voucher code can be entered in the cart. 

On board

Is there heating on board?

  • Yes, our boats are heated.

Is there a bar on board?

  • No there is no bar on board.

Can I take a stroller/wheelchair on board?

  • No, unfortunately, this is not possible. Only if the stroller/wheelchair can be folded and you are able to take a few steps, it is possible to come on board.

Can I bring my dog on board?

  • No, unfortunately, dogs are not allowed on board (with the exception of guide dogs).