Covid-19 FAQ

Dear guest,

Due to the coronavirus, we had to close our doors earlier this year. We spend that time working and preparing to sail the canals of Amsterdam in the safest way possible. Now that we have reopened please keep in mind that, for the time being, our services are subjected to the necessary restrictions to protect your health and the health of our beloved colleagues.

We are excited and looking forward to welcoming you again! And we want to share with you a few tips and some of the measures we took in order to reassure you can enjoy your experience with us to the fullest.

If you still have some questions after checking the information below, please feel free to contact us (info@lovers.nl). We will be more than happy to help!


General safety measures & local information

Are face masks required on board?
No, they are not.

Do we have to book a time slot for the 1 hour cruise?
Yes, this is necessary when buying the entrance tickets.

How can we make a booking via surprise factory for the dinner cruise / Loetjevaart?
Please e-mail us a photo of the gift card on groups@tourismgroup.com, plus the desired date and time, number of people and menu choice.
Then we can make the booking and send you the confirmation.

What is the maximum number of people on a boat?
That depends on the boat. However, we always adhere to the guidelines of RIVM.

What docking points do you have now because of corona rules?
Our permanent dock will remain at Prins Hendrikkade 25.

Can I cancel or change a Stadspas booking?
No, unfortunately not.

Until what time do LOVERS sail?
You can easily book a time slot online. The last available time slot is the last sailing time you can select.

Do you sail every day?
We sail every day from Prins Hendrikkade 25.

Can I sit at the same table on the boat with my daughter-in-law / brother-in-law / etc, so related to each other but not living in the same house?
We adhere to the guidelines of RIVM.

Is it safe for me to go on a cruise?

Yes, the safety of our guests and colleagues is essential to us. We want you to fully enjoy your experience, that is why we are strictly following the safety and hygiene guidelines from the Dutch government. Our colleagues are well aware of the new rules and protocols and will help you and guide you during your canal cruise.

What safety measures are being used to make sure my visit is as safe as possible?
As mentioned before, all our attractions and venues are subject to the necessary restrictions. Hereby you can think, not only, about the 1,5-meter rule, restrictions on the number of guests allowed on the venue/activity (reduced groups), but also about the fact that tickets must be purchased in advance and with a time slot.
These restrictions will help us to prevent crowds and to protect our guests and colleagues from coronavirus.

I would like to visit a venue with a group/school, is this possible?
Due to safety reasons, we do not encourage visiting us in big groups. Please keep in mind that due to the restrictions implemented to stop the spread of coronavirus, if you travel with a big group, at some venues there is no option to enter at the same time.


My tickets/reservation

Can I cancel and get a refund for my tickets?
When purchased on our website, the following tickets can be cancelled up to 8 hours before the start of the activity: Icebar, Red Light Secrets, Ripley's Believe it or not, Body Worlds, 1-hour Canal Cruise, and Open Boat Cruise.
All the other tickets we offer for a product with a specific date and time (‘timed entry tickets’) are not refundable.
Open tickets (no specific date and time selected) are refundable within fourteen days of purchase.
In order to ask for a refund of your ticket, please send us an email to customer.service@lovers.nl (with your tickets attached).

I already have a reservation, but I am not certain if I can attend. What can I do?
Please send an email with your tickets attached to info@lovers.nl, so we can find a suitable alternative for you.

Do I need to make a reservation or can I just show up at the venue/departure point?
You can purchase tickets from the venue directly, but the booking will be subjected to availability. Meaning that you might have to wait before entering the venue.

Most of the activities we offer require a reservation (date and time). However and if you already have an open ticket, please go to the at the Tours & Tickets shop located at Damrak 26 (3-minute walk from Amsterdam Central Station), where you can choose one of the available time slots for your visit.

I have an open ticket (without a specific date and time for the visit), do I need to make a reservation?
Yes, it is necessary to make a reservation before your visit. To select your preferred date and time, please go to the Tours and Tickets shop located at Damrak 26 (3-minute walk from Amsterdam Central Station).

Please note, the booking will be subjected to availability, and it is necessary to bring your open ticket/voucher.

I already have a ticket/voucher purchased with another company (without a specific date and time for the visit), do I need to make a reservation?
Yes, when you purchased a ticket with a different company, you also need to make a reservation. To select your preferred date and time, please go to the Tours and Tickets shop located at Damrak 26 (3-minute walk from Amsterdam Central Station).

Please note, the booking will be subjected to availability, and it is necessary to bring your open ticket/voucher.

If I have some symptoms or I am feeling unwell, should I join the visit anyway?
We kindly ask you to contact us, so we can rearrange your visit for a later date. We will be glad to welcome you once you are fully recovered.

Help us to keep you safe from corona virus
-If you have an open ticket, please make sure to make a reservation before your visit. See how on the questions above.
-Please make sure you attend the activity/venue 15 minutes before the departure/starting time.
-Try to be on time for your visit. If you miss your time slot, the rescheduling of your visit will be subjected to availability.
-If you are feeling unwell, please contact us so we can rearrange your visit for a different day.
-Wash your hands throughout your visit and/or make use of the sanitizers.
-Enjoy!