Question 1

Are the boats used for Amsterdam Light Festival cruises heated?

Accepted Answer

Yes, all boats from LOVERS are heated to a comfortable temperature.

Question 2

Why should I book a cruise for Amsterdam Light Festival?

Accepted Answer

A canal cruise by LOVERS goes past all the artworks of the festival, and with the large windows on all sides you will see all of them from up close.

Question 3

Are there group arrangements for Amsterdam Light Festival cruises?

Accepted Answer

Yes, you can check our Amsterdam Light Festival groups page for more information

Question 4

Where do I get tickets for an Amsterdam Light Festival canal cruise?

Accepted Answer

You can get your tickets at our Amsterdam Light Festival ticket page

Question 5

Where does Amsterdam Light Festival take place?

Accepted Answer

The light art is spread across the city along the canals in the center of Amsterdam Amsterdam in a single route, and the cruises go past all artworks.

Question 6

How long is the Amsterdam Light Festival boat tour?

Accepted Answer

The tour takes about 75-100 minutes.

Question 7

What is the theme of Amsterdam Light Festival 2025-2026

Accepted Answer

The theme of the festival is Legacy.

Question 8

Can I bring a suitcase on board?

Accepted Answer

For safety reasons no suitcases or big bags are allowed. There is unfortunately no storage space on board or at the departure points, and all the aisles and seats should be free for safety reasons.

Question 9

Is there heating on board?

Accepted Answer

Our regular canal boats have heating, and are heated to comfortable temperatures. Our dinner cruises are also on these boats, and therefore, they are comfortably heated. On tours on other boats, such as the semi-open boat or the open boat cruises, there is no heating, but on open boats blankets and umbrellas are available during colder weather.

Question 10

Can I rent out a canal boat?

Accepted Answer

We offer private rentals upon requests for your group. Mail groups@enticon.com for more information.

Question 11

How do I prepare for a canal cruise?

Accepted Answer

Arrive a few minutes early, use sunscreen and stay hydrated, Bring a scarf or light jacket for evening tours, dress in layers: Amsterdam weather can change quickly, and if often cools down at night. Even on a sunny day it can be cooler on the water. Wearing layers allows you to adjust to changing temperatures comfortably.

Question 12

Can I make a group booking?

Accepted Answer

Yes, we have two different types of group bookings available.The first option is a private boat. You can arrange a private boat between 17:00 hours and 21:00 hours. The max. capacity per boot is 80 pax.  The second option is to join a regular Amsterdam Light Festival cruise. In this case, there will also be other guests on the boat. For this option, we also cannot guarantee that groups are always sat together because we have multiple boats per timeslot.To process your request, we need the following information: desired date / desired time and group size. For requests or for more information, you can send an email to groups@enticon.com.

Question 13

How can I buy a ticket for me and my friend with my Stadspas?

Accepted Answer

Your Stadspas number and pincode function as a discount code. See more information here (in Dutch).

Question 14

When does the Amsterdam Light Festival start?

Accepted Answer

The festival is active from the 27 November 2025 until the 18 January 2026.

Question 15

How many exhibits can I see from the boat?

Accepted Answer

There are about 25 light artworks and installations in total. From our boats, you will be able to see all of them.

Question 16

Where can I find more information about the Amsterdam Light Festival?

Accepted Answer

You can find more information here: amsterdamlightfestival.com

Question 17

Will the cruise be guided?

Accepted Answer

On the 1-hour cruise, evening cruise, semi-open boat cruise and hop-on hop-off boats and buses audio guides are available in multiple languages.

Question 18

I am not satisfied with the solution of my complaint. What should I do?

Accepted Answer

Unresolved complaints by consumers about digitally purchased products on Lovers.nl can be resolved through the Online Dispute Resolution.

Question 19

I have a complaint, what should I do?

Accepted Answer

Please send an email to hello@lovers.nl with your complaint or call the service desk on +31 (0)20 214 31 11.

Question 20

Where can I park my car?

Accepted Answer

Amsterdam is not a car-friendly city, and please note that parking is not included with your ticket. Take advantage of the special parking rate for LOVERS guests at Q-Park, book your discounted parking in advance via this page.Nearest garages to Central Station:Central Station Q-park: Prins Hendrikkade 20A, 1012 TL AmsterdamNieuwendijk: Q-Park: Nieuwenzijds Kolk 18, 1012 PV Amsterdam

Question 21

How can I get there with public transportation?

Accepted Answer

We advise you to take a look at: 9292.nl/en where you can plan your journey within The Netherlands with real-time and prices.

Question 22

Can I smoke on board?

Accepted Answer

No, smoking is not allowed on board our boats, not even on the aft deck.

Question 23

Can I bring food/drinks on board?

Accepted Answer

No, you cannot bring food and drinks on board.

Question 24

Is there a toilet on board?

Accepted Answer

Most of our boats do have a toilet, however we cannot guarantee that there will be one on the boat you will be on. You can, however, when at the LOVERS quay by Central Station use the restrooms at the LOVERS Café (€1). Semi-open boats do not have toilets on board.

Question 25

Can I bring my dog on board?

Accepted Answer

No, unfortunately, pets are not allowed on board (with the exception of service dogs, of course).

Question 26

Can I take a stroller/wheelchair on board?

Accepted Answer

Our boats are accessible to disabled people when they can stand and walk up and down a couple of steps to get in and out of the boat unassisted. A wheelchair/stroller can't be taken on board. The wheelchair/stroller can be safely placed on the quayside (please note we are not responsible for personal belongings).

Question 27

Is there a bar on board?

Accepted Answer

No, there is no bar on board.

Question 28

Is there heating on board?

Accepted Answer

Yes, our closed boats are heated when it is cold outside. However, we do advise to dress warmly and to also bring an umbrella (just in case) for the time between arrival at the quay and the boat’s departure.

Question 29

Can you get off the boat anywhere?

Accepted Answer

No, you may only exit the boat when the cruise has finished.

Question 30

Can I book a canal cruise with my Explore Pass?

Accepted Answer

You can book tickets for LOVERS Canal Cruises with your Explore Pass.

Question 31

My discount code is not working, what should I do?

Accepted Answer

Please contact the company where you received the codes from. You can also contact us at hello@lovers.nl, if you do please attach a copy of your vouchers and mention the date and time you would like to join the cruise.

Question 32

I have a discount code, how can I use it to book my tickets?

Accepted Answer

After you have selected the date, time and amount of tickets, the voucher code can be entered in your cart. After this, the payable amount will automatically be adjusted.

Question 33

Do I need to print my e-ticket?

Accepted Answer

No, it is not necessary to print your e-ticket. It is possible to show your ticket from your smartphone or any other electronic device.

Question 34

Can I give my tickets to a friend or relative?

Accepted Answer

Yes, the tickets are not bound by name and can be used by friends or relatives.

Question 35

What is the child ticket policy?

Accepted Answer

Child ticket policy differs per product and can be found on the product page.

Question 36

Can I change the departure location?

Accepted Answer

Unfortunately, it is not possible to change the departure location.

Question 37

How long in advance do I need to be at the departure point?

Accepted Answer

You need to be present at your departure location at least 10 minutes in advance (even with time-slot tickets, waiting times might apply).

Question 38

From which dock do the cruises depart?

Accepted Answer

That will depend on the cruise you have chosen. Please check the product page or the address written on your ticket.

Question 39

I have lost something in one of your cruises, who can I contact?

Accepted Answer

If you've lost something you can send us an email at hello@lovers.nl

Question 40

Can I also make a reservation by phone or via email?

Accepted Answer

No, you can only book online, at the LOVERS Canal Cruises selling points and the Tours & Tickets shops in Amsterdam.

Question 41

Can I cancel my booking?

Accepted Answer

If you bought your tickets directly from us please see the product page for the cancellation policy of your booking. If you purchased your tickets through a reseller (such as Get Your Guide, Actie van de dag, Groupon, etc.) we kindly ask you to contact them directly.

Question 42

Can I change my booking?

Accepted Answer

This is possible for most bookings, but not all. Check the product page to be sure about your booking. When it is possible, it still depends on availability. You can change your booking yourself up to 24 hours in advance through our Self-rebook page.

Question 43

I made a booking but have not yet received my Order Confirmation and/or Ticket?

Accepted Answer

If you have not received your order confirmation within an hour from booking please check your spam folder. If you still do not see the confirmation, send us an email to hello@lovers.nl including which product you booked for which time and date.

Question 44

After making a reservation, how do I receive my tickets?

Accepted Answer

After placing an order, you will first receive an order confirmation with the details of your booking, and after a few minutes, you will receive a second email with your tickets attached.

Question 45

Do I have to make a reservation?

Accepted Answer

We highly recommend booking online in advance. It is also possible to purchase tickets directly at any of the departure locations. Nevertheless, if you purchase them on the spot, we cannot make any guarantees tickets will be available on the day and time of your preference.

Frequently Asked Questions about Amsterdam Light Festival

Amsterdam Light Festival 2025/2026

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